Frequently Asked Questions
Everything you need to know about gear, shipping, and fan support.
When will my order ship?
Standard orders are typically processed and shipped within 2-3 business days. During peak season or following major team events, processing may take up to 5 business days.
Can I return or exchange team apparel?
Yes, we accept returns and exchanges on unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that custom jerseys are final sale.
Do you offer international shipping for overseas fans?
Currently, we ship to all 50 U.S. states and Canada. For other international inquiries, please contact our customer service team to discuss available shipping options.
Is the merchandise sold here official?
Absolutely. This is the official store of the Wisconsin Timber Rattlers, and all products are 100% authentic, licensed Minor League Baseball (MiLB) merchandise.
How do I determine the correct size for jerseys and hats?
We provide detailed size charts on each product page. For fitted hats, we recommend measuring your head circumference in inches to match the New Era sizing guide provided.
Can I pick up my online order at Fox Cities Stadium?
Yes, we offer a 'Local Pickup' option at checkout. Once your order is ready, you will receive an email notification to collect your items at the Snake Pit Team Store during regular business hours.